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Before submitting your request, make sure you have done all you can to solve your problem (if you're a premium/enterprise customer just skip to the form):

  • Read our implementation guides, build the sample app included with the SDK and ensure you can get messages pushed to your app
  • Check our status page to make sure there are no published issues or system outages
  • Read our How To guide on creating rich notifications
  • If you're getting time-outs on our API, review this FAQ.

Support Channel

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Support Program

Select your support program level. If you do not have a support program, review our available options and sign up.

Priority Support Access Key

If you have one, enter your priority support access ID. This Key is provided to Premium/Enterprise accounts that are testing out IBM Xtify and need support from our integration team. If you're already an Enterprise/Premium customer, you don't need to enter anything here. If you need a key, contact your assigned Xtify Sales Contact.

One Sentence Summary of Issue

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Hours of Operation
  • Operations support
    • 24x7x365
    • Check our status page to review any known issues or scheduled downtime
  • Developer integration/QA support
    • Business hours between 9am and 6pm Eastern Time
    • Phone support available for premium/enterprise customers or through professional services
  • Marketing Tools support
    • Business hours between 9am and 6pm Eastern Time
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